Monitor customer complaints on Reddit, score them for buying intent, and get the reply drafted. Nearly 30% of the sources Google and AI cite for buyer questions are Reddit threads, more than every other community site combined.
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Most unhappy customers never contact support. They post on Reddit instead, in detail, to an audience of people evaluating the same product. By the time you hear about it the thread has been read hundreds of times and is already ranking. Catching it early is the difference between a reply and a reputation.
OpenScout finds customer complaints in the subreddits your buyers already post in. Every one is scored across three dimensions (brand relevance, buying intent, engagement opportunity), so a thread that merely shares your industry never outranks a thread where somebody is asking what to buy.
Reddit is worth watching more closely than the rest. Nearly 30% of the sources Google and AI cite for buyer questions are Reddit threads, more than every other community site combined. A thread where nobody names you is not just a missed reply today, it is the source an AI assistant will answer from later.
Each high-value mention comes with a reply draft written for that specific subreddit and checked against its rules, because the fastest way to waste a good thread is to get removed from it.
Most unhappy customers never contact support. They post on Reddit instead, in detail, to an audience of people evaluating the same product. By the time you hear about it the thread has been read hundreds of times and is already ranking. Catching it early is the difference between a reply and a reputation. Tracking them on Reddit tells you how your brand is actually described by people with no reason to be kind, which is the same material Google and AI summarise when someone asks for a recommendation.
Give OpenScout your brand URL and it recommends the subreddits worth watching, then scans their posts and comments for your keywords. You can add or pause subreddits and keywords at any time.
Every mention is scored on brand relevance (how closely it relates to what you sell), buying intent (whether this person is actually looking to buy), and engagement opportunity (whether this is a good thread for you to join). Posts scoring below 20 are hidden. A post can have strong intent and still rank low if the product fit is wrong.
There is no cap on scored posts. Plans differ in how many keywords and subreddits you track: 10 each on Starter, 20 each on Autopilot.
Yes, on every plan and with no limit. Each draft is written for the subreddit it is going in and checked against that subreddit's rules first. You can edit it before posting, and OpenScout keeps your edit.
Set up in under 5 minutes. Monitor Reddit, Twitter, LinkedIn, and Hacker News from one dashboard.
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