Monitor customer complaints across Reddit, Twitter/X, LinkedIn, and Hacker News. AI-powered scoring finds the mentions that matter most to your brand.
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Most unhappy customers never contact support. They complain on Reddit, Twitter, or LinkedIn instead. By the time you hear about it, dozens or hundreds of people have already seen the complaint. Real-time complaint monitoring lets you respond before the damage spreads.
OpenScout tracks customer complaints across four platforms where real product conversations happen: Reddit, Twitter/X, LinkedIn, and Hacker News. Every mention is scored across three dimensions (brand relevance, buying intent, and engagement opportunity) so you focus on what matters.
With platform-specific reply suggestions, you can engage in conversations the moment they appear. No more manually searching multiple platforms or missing high-value threads.
Most unhappy customers never contact support. They complain on Reddit, Twitter, or LinkedIn instead. By the time you hear about it, dozens or hundreds of people have already seen the complaint. Real-time complaint monitoring lets you respond before the damage spreads. Tracking these mentions helps you understand how your brand is perceived, find sales opportunities, and engage with potential customers at the right moment.
OpenScout monitors customer complaints across four platforms: Reddit, Twitter/X, LinkedIn, and Hacker News. These are the platforms where real product conversations happen organically.
Every mention is scored across three dimensions: brand relevance (how closely it relates to your product), buying intent (whether the person is looking to purchase), and engagement opportunity (how good the conversation is for your brand to join). Posts scoring below 20 are automatically hidden.
There is no limit on the number of scored posts. OpenScout tracks all customer complaints that match your keywords across all four platforms. Plans differ in the number of keywords (10 to 40) and daily scans (2 to 6) you can run.
Yes. OpenScout generates platform-specific reply suggestions for every high-value mention. Replies are tailored to each platform's tone, so your Reddit reply sounds different from your LinkedIn reply.
Set up in under 5 minutes. Monitor Reddit, Twitter, LinkedIn, and Hacker News from one dashboard.
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